FAQ'S
FAQs.
Everything you wanted to know.General Questions
Question : How Do I Shop On Your Website? How Do I Place An Order?
Answer : Shopping on Almirah is easy, fun and addictive.
- Browse the website to find what you'd like to purchase.
- Once you have found a product you like, select your size and click on the 'ADD TO SHOPPING BASKET' button next to each product.
- You can use the 'REMOVE FROM BASKET' link to delete items from your shopping BASKET as well.
- Click on 'PROCEED TO PURCHASE' to complete your order.
- Browse the website to find what you'd like to purchase.
- Once you have found a product you like, select your size and click on the 'ADD TO SHOPPING BASKET' button next to each product.
- You can use the 'REMOVE FROM BASKET' link to delete items from your shopping BASKET as well.
- Click on 'PROCEED TO PURCHASE' to complete your order.
Question : Is It Possible For Me To Track My Order?
Answer : Once the order has been handed over to the courier agency, Almirah will email you a tracking code, along with the website link on which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website.
Question : Where Are You Based?
Answer : We are based out of India, and all products are shipped from India.
Question : How Are You Connected To Flying Geese Quilts?
Answer : Almirah is an e-commerce venture of Flying Geese Quilts.
Question : Where Can I Buy Almirah Products In India?
Answer : We retail our products from our three stores in New Delhi, Bangaluru & Mumbai. For further details on our stores in India, please click Stores on the bar above. We also offer online sales through our Almirah website at www.thealmirah.com
Question : Do I Need To Be A Member To Shop On Your Site?
Answer : Yes, you need to register as a member to shop on Almirah and complete your transaction. It helps us to know you better!
Billing
Question : What Payment Options Can I Use?
Answer : For your shopping ease, Almirah offers several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. We also provide Cash on Delivery option for our Indian customers.
Question : Do You Have Cash On Delivery Option?
Answer : Yes, we do have Cash on Delivery for our orders placed in India.
Question : Will I Get A Full Refund If I Return A Product?
Answer : Almirah will refund the paid amount in full only if the order delivered is damaged (subject to our discretion) or an incorrect order is delivered. No refund will be given by Almirah if the order has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of Almirah, the product can be replaced or the amount can be refunded at the sole discretion of Almirah.
Question : How Can I Cancel My Order?
Answer : Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us at feedback@thealmirah.com for a "Request for Cancellation" in the subject with your order details. In case we have already processed your order the cancellation will not be possible. Cancellations are solely at the discretion of Almirah.
Question : Are there Gift Vouchers Available?
Answer : Yes we have Gift Vouchers available both at our stores as well as on our website.
Question : Is there A Gift Wrap Option? Can I Include A Gift Message As Well?
Answer : Yes, we can wrap your gifts and have them send to the recipient mentioned in the shipping address. We have gift wrap option for most items except pillow shams, quilts and cushions that come in a fabric bag. A gift message can be attached with your purchase.
Question : Are you collecting GST? Will I receive a tax invoice?
Answer : Yes, our prices are inclusive of GST. We will share a GST compliance invoice with the tax breakup after you complete your purchase. You will receive this tax invoice through email. If you have not received the same and would like us to provide you with a duplicate PDF tax invoice, kindly write to us at feedback@thealmirah.com.
Products
Question : What if an item is out of stock?
Answer : We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. You may write to us at feedback@thealmirah.com for an enquiry about a product which is not in stock and we will inform you through an email. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
Question : Are All Your Products Genuine?
Answer : We guarantee that all products sold by us are genuine. All products sold will bear the original tag and label of Almirah to assure its authenticity.
Question : Are The Colors Or Products Shown On The Website Accurate?
Answer : We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product. The details of the products or product specifications (weight, colour, handwork details, size, etc.) as mentioned on Almirah are only approximate values. The Use of Your Information is in compliance with these Terms of Use and applicable laws.
Partial Refunds
In case of multiple products being ordered, and if for any reason, Almirah is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Almirah shall agree to either provide store credit to be used for future purchases. We take extra precautions to ensure each piece is crafted, packaged and delivered with care. Minor variations in prints, embroideries, fabric are all characteristics of hand printed and hand made products. The decision to provide a refund lies at the sole discretion of Almirah.
Question : How Do I Return/Exchange A Product?
Answer : Almirah reserves the right to reject exchanges and returns. In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at feedback@thealmirah.com within 24 hours of receiving the order at the shipping address. We will get back within 2-3 working days with instructions but note there is no exchange on bedding, accessories, sale/discounted items or personalized/customized items. Please retain all packaging materials, original invoice and the product/s in condition received (unused, with tag, unwashed etc.) until a set of instructions from Almirah regarding the same is received.
Question : Are there different rules of payment, delivery and exchanges during COVID-19?
Answer : During this time, to promote contact less delivery and safeguard our staff, we have suspended COD payment and are restricting exchanges due to the current environment. Delivery and shipping is also subject to delay due to the availability of our delivery partners and the restrictions in place. These will resume once things normalize completely and we will keep update our policy as the situation changes.
